Pulse support requests are handled through the Telestream Support Portal. Before you open a ticket, generate a diagnostic file from the Pulse application and attach it to your request. The file contains the logs and system details our support engineers need, so they can start on your issue without a round of follow-up questions.
Sign in to the Support Portal (also available from the Help menu in Pulse), create a new case for Pulse, and attach the diagnostic file. Attach the .tar.gz file as downloaded; there’s no need to extract it.
New to the Support Portal? Select “Not a member?” on the sign-in page to register.
To help us resolve your issue faster, include:
